GENERAL TERMS and CONDITIONS

Effective date: 02 May 2025

1. Introduction

1.1 Purpose

These General Terms and Conditions (“Terms”) govern access to and use of the IZY.LIFE marketplace (the “Marketplace”), operated by IZY.LIFE Ltd, a private company limited by shares incorporated in Ireland under number 789172, with its registered office at Pod 2, The Old Station House, 15a Main Street, Blackrock, Co Dublin, A94 T8P8, Ireland.

IZY.LIFE’s global headquarters and innovation hub are located at Parc Saint-Roman, 7 avenue Saint-Roman, 98000 Monaco (the “Monaco Office”), registered with the Monaco Trade and Industry Registry under number RCI 25S10016. 

For activities relating to the United States Territory, IZY.LIFE may act through IZY.LIFE LLC, a limited liability company organized under the laws of Delaware (USA), having its principal office at 1007 N Orange St., 4TH Floor 4613, Wilmington DE 19801, USA, EIN 37-2191899 (the "US Company").

IZY.LIFE Ltd, the Monaco Office and the US Company are hereinafter collectively referred to as “IZY.LIFE”, “we”, or “us”.

The Marketplace connects sellers and purchasers, whether businesses or consumers (each, an “User” and, collectively, “Users”) in the fields of longevity, health and preventive care, including but not limited to biotech solutions, medical devices, nutritional supplements and related services.

In this capacity, IZY.LIFE acts as a technical intermediary and provides Users with the following:

For Seller User

• A dedicated environment enabling the Seller to offer its Products to consumer and/or business customers (the “Virtual Store”);
• A dedicated product-management dashboard that provides the Seller with real-time visibility over completed sales, order processing (including stock levels, shipments and returns) and all amounts invoiced through the Marketplace.

For Purchaser User (business or consumer)

• A website interface that allows Purchasers to browse and view the Products listed by Sellers;
• A personal account area that provides access to their personal data and to all orders placed via the Marketplace;
• A contact form through which they may reach IZY.LIFE.

The IZY.LIFE Marketplace therefore functions as a virtual shopping mall where Sellers display their Products and are connected with Purchasers. All buying and selling services are provided exclusively through the Marketplace.

A complete list and description of the Services offered by IZY.LIFE is available on the Marketplace at any time. Consequently, these Terms govern the relationship between IZY.LIFE and any internet user who (i) accesses or uses the Marketplace, (ii) wishes to become a Seller, (iii) uses the contact form, and/or (iv) initiates a purchase on the Marketplace as a Purchaser. They set out the conditions under which IZY.LIFE provides the Services and define the respective rights and obligations of the parties.

These Terms constitute the entire agreement between the parties and supersede any previous agreement, letter, offer or other written or oral document relating to the same subject matter. They may be supplemented, where applicable, by a Seller’s own general terms and conditions of sale, which shall prevail over these Terms in the event of any conflict.

1.2 Scope of Application

These Terms apply exclusively to transactions concluded through the Marketplace. By registering and/or using the Marketplace for professional purposes, you (hereinafter, the “Seller” or “you”) agree to be bound by these Terms. If you do not accept them, you are not authorized to use the Marketplace or to buy or sell Products through it.

1.3 Applicable Legal Framework

The Marketplace is contractually and financially operated by IZY.LIFE Ltd (Ireland), while strategic management is conducted from Monaco. All payments are processed by a Payment Service Provider, that is, a licensed payment institution selected by IZY.LIFE to handle Purchaser payments. The current providers are:

• Stripe Payments Europe Ltd, operating the Stripe Connect solution (stripe.com/fr/connect), authorized inter alia in Ireland;
• PayPal (Europe) SARL et Cie, S.C.A., operating the PayPal for platforms and marketplaces solution (https://www.paypal.com/fr/business/platforms-and-marketplaces), authorized in Luxembourg;

See Article 16 for the governing-law and dispute-resolution provisions.

2. Definitions

“Listing”: the offer to sell one or more Products published by a Seller in its Virtual Store on the Marketplace.

“Virtual Store”: the dedicated area on the Marketplace where the Seller showcases its own Products together with the corresponding Product Pages and may upload its Seller-Specific Terms and Conditions of Sale.

“Purchaser”: any natural person acting in a consumer capacity who accesses the Marketplace and places an Order for Products with a Seller.

“Order”: the purchase of Products placed by a Purchaser via the Marketplace.

“Commission”: the fee received by IZY.LIFE in consideration of a Product sale by a Seller. The calculation method is set out in the Partnership Agreement between IZY.LIFE and the Seller. Commission is calculated on the VAT-inclusive sale price, excluding shipping costs.

“General Terms and Conditions” or “Terms”: this document.

“Partnership Agreement”: the contract concluded between the Seller and IZY.LIFE that lays down the detailed terms for selling Products on the Marketplace.

“Sales Contract”: the contractual framework governing the sale of a Product through the Marketplace, consisting of the Product Page and the Seller-Specific Terms and Conditions of Sale, which may be supplemented or, where applicable, replaced by these IZY.LIFE Terms.

“Seller-Specific Terms and Conditions of Sale: the Seller’s distance-selling terms that govern the sale of its Products on the Marketplace. The Seller undertakes to upload them in its Virtual Store. They must include the Seller’s specific delivery and return policies and shall prevail over these IZY.LIFE Terms. The Purchaser undertakes to read and unconditionally accept them; they constitute the contract binding the Seller to the Purchaser.

“Marketplace”: the online platform owned and operated by IZY.LIFE that enables professional Sellers to list, promote and sell their products or services to professional

Purchasers. The Marketplace comprises the website, the technical and software infrastructure and all related content, including text, audio, still or moving images, video and databases, logos, hyperlinks, site architecture, layout, tabs and navigation menus.

“Payment Service Provider” or “PSP”: the licensed financial institution that, through IZY.LIFE, provides payment services to Users, allowing Purchasers to pay for Products and enabling Sellers to receive those payments.

IZY.LIFE currently retains the following PSP’s:

• Stripe Payments Europe Ltd, operating the Stripe Connect solution (stripe.com/fr/connect), authorized in Ireland;
• PayPal (Europe) SARL. et Cie, S.C.A., operating PayPal for platforms and marketplaces (paypal.com/fr/business/platforms-and-marketplaces), authorized in Luxembourg;

The Purchaser and the Seller hereby grant IZY.LIFE a mandate acting as the sole party empowered to instruct the PSP, to release payment to the Seller for the Product once the Purchaser has confirmed, or is deemed to have confirmed, receipt and acceptance of the Product.

“User”: any person browsing the Marketplace (visitor), any Purchaser placing an Order, or any Seller, provided such browsing or use complies with these Terms. All Users must be of legal age, regardless of the products, services or programs offered on the Marketplace.

“Seller”: any professional who has signed the IZY.LIFE Partnership Agreement and subscribed to the Services offered on the Marketplace. Acting under its sole editorial responsibility, the Seller lists one or more Products for sale on the Marketplace and publishes Product Listings.

“Purchaser”: any professional entity or consumer individual that buys Products or Services via the Marketplace.

“User Account”: the account created by the Seller to access the Marketplace and manage product pages, transactions and account information.

“Products” or “Services”: all goods, digital offers or services relating to preventive health and longevity that are listed by the Seller under its full and exclusive responsibility.

3. Acceptance and Amendments

3.1 Acceptance of the Terms

By creating a User Account or listing any Products/Services on the Marketplace, you confirm that you have read, understood and unconditionally accepted these Terms. If you disagree, you must cease all use of the Marketplace.

Any User who accesses or browses the Marketplace whether as a Seller, a Purchaser or a visitor declares that they have read and expressly accept these Terms without reservation or modification. Any term or condition contrary to these Terms that is invoked by a User shall, unless expressly accepted in writing by IZY.LIFE, be unenforceable against IZY.LIFE.

The version of the Terms applicable is the version in force at the time of each visit or each Order on the Marketplace (unless the Seller has Seller-Specific Terms). Where the Terms are amended, the version applicable will be the version in force on the day the Order is placed (again, unless the Seller’s own terms prevail).

IZY.LIFE further reminds Users that any Order placed via the Marketplace will be definitively validated only once these Terms have been read and accepted. The User acknowledges being fully informed and bound by all the provisions herein. Acceptance is evidenced by ticking the dedicated checkbox at the time of placing the Order.

3.2 Amendments

IZY.LIFE reserves the right to modify these Terms at any time in order to reflect regulatory, technical or commercial developments. Material changes will be notified by email or directly on the Marketplace. Continued use of the Marketplace after the new Terms take effect constitutes acceptance of the revised Terms.

4. Eligibility and Registration

4.1 Professional Capacity

A Seller may offer Products or Services on the Marketplace only after having executed a Partnership Agreement with IZY.LIFE. More generally, you, as a User, represent that you are acting solely in a professional capacity and that you possess the legal authority to bind your organization. You also warrant that you hold all licenses, permits and registrations required for your business activities.

4.2 Account Creation and Deletion

To list Products or Services, you must create a User Account and provide accurate, up-to-date information (legal name, registration number, contact details, etc.). You are responsible for keeping your credentials confidential and for maintaining the security of your account. Likewise, creation of a User Account is mandatory for any Purchaser wishing to buy a Product.

Any User may request deletion of an account at any time by emailing contact@izy.life. Upon receipt of such request, the account—and all associated data except that which must be retained for legal reasons—will be deleted within thirty (30) days.

4.3 Refusal or Suspension

IZY.LIFE may, at its sole discretion, refuse to create or may suspend a User Account (whether Seller or Purchaser) if: (i) your activities breach these Terms; (ii) your Products or Services are inconsistent with the ethical standards or health-/prevention-related purpose of the Marketplace; or (iii) you fail to satisfy compliance requirements (KYC/AML) or the quality standards imposed by IZY.LIFE.

Use of the Marketplace

5.1 Seller Responsibilities

• Accuracy of listings: You must guarantee the accuracy and completeness of all information you publish (titles, descriptions, images, prices).
• Quality and compliance: You are solely responsible for ensuring that your Products or Services comply with all applicable standards and regulations (e.g., CE marking, safety, labelling).
• Professional conduct: You undertake to act professionally, respond to enquiries within a reasonable time and fulfil every validated Order under the conditions displayed.
• Regulatory adherence: Products referenced on the Marketplace must strictly comply with all applicable Irish and EU legislation, including laws, decrees, regulations and standards relating to their safety, quality, composition and presentation. The Seller is solely liable for such compliance and assumes all consequences relating to product-liability claims, statutory conformity guarantees and hidden-defect warranties, and shall hold IZY.LIFE harmless from any resulting judgments or claims.
• Intellectual-property warranties: The Seller warrants that its Products are free from any risk of third-party intellectual-property claims (trademarks, patents, designs, etc.) and shall indemnify IZY.LIFE against any action, including for infringement, copyright violation or unfair competition, arising from the use of the Seller’s brand, visual identity or the sale of its Products.
• Stock availability: The Seller must ensure that each Product is available in sufficient quantity.
• Seller availability: The Seller expressly undertakes to inform Purchasers of any event making the Seller temporarily unavailable on the Marketplace, such as absences or holiday periods.

5.2 Prohibited Conduct

You agree not to:

• List Products that infringe intellectual-property rights or violate health regulations;
• Use the Marketplace for illegal, fraudulent or deceptive purposes;
• Bypass or manipulate Marketplace fees, commissions or payment processes.

5.3 Service /Product Availabilities

• All Services and Products are offered for sale on the IZY.LIFE Marketplace subject to availability. Display of a Service or Product at a given time does not warrant that it will be available at all times. IZY.LIFE reserves the right to discontinue the sale of any Service or Product at any moment.
• Once finalized, the User’s Order constitutes acceptance of the Seller’s offer, confirming the User’s intention to purchase the Services as described on the Marketplace and summarized in the basket; the User accepts the stated price and acknowledges that placing the Order entails an obligation to pay. Consequently, when the User confirms the Order, a Sales Contract is formed, subject to product availability and successful payment, and formalized by the User’s unreserved acceptance of these Terms.
• Purchases made via the Marketplace are intended for personal use only and must not be used in a commercial context or with the intent to derive commercial profit.

6. Listing and Sale

6.1 Product/Service Categories

Only Products or Services relating to preventive health, longevity or associated services may be listed on the Marketplace. IZY.LIFE reserves the right to amend or restrict permitted categories for regulatory, strategic or ethical reasons.

6.2 Stock and Availability

You must keep stock levels accurate and up to date. If a Product becomes unavailable, you must update or remove the listing without delay to prevent invalid Orders.

6.3 Pricing and Taxes

You are free to set your own prices, whether tax-inclusive or tax-exclusive, in accordance with local tax regulations. You alone are responsible for collecting and remitting all applicable taxes (VAT, etc.). Additional tax information may be requested for compliance purposes (KYC/AML).

6.4 Conditions of Sale / Seller Terms

Products are sold on the Marketplace in the name and on behalf of the Seller, at the price and under the conditions solely determined by the Seller including any discounts or special offers the Seller may choose to apply provided such conditions comply with the Seller Agreement.

Pricing must nevertheless comply with all applicable regulations, particularly EU consumer-protection rules (e.g., on sales periods, commercial transparency or resale-below-cost).

The Seller undertakes to maintain its own Terms and Conditions (Seller-Specific Terms) and to upload them to its Virtual Store so that they are visible and enforceable against Purchasers. The Seller shall make those terms binding on the Purchaser by any means it deems appropriate, including providing a paper copy or emailing them to the Purchaser if necessary.

The Seller further undertakes to comply unreservedly with these Marketplace General Terms and Conditions of Sale and Use. In the absence of Seller-Specific Terms or where such terms are incomplete or incorrectly stated only these IZY.LIFE General Terms and Conditions shall be enforceable against the Purchaser.

7. Orders and Fulfilment

7.1 Formation of the Contract

Every Order placed by a Purchaser constitutes a direct contract between the Seller and the Purchaser. IZY.LIFE is not a party to that contract and merely provides the technical environment in which it is concluded.

7.2 Shipping and Delivery

The Seller shall:

• provide a valid dispatch timeframe and tracking number;
• ship the Product within two (2) business days of accepting the Order; and
• meet the delivery deadlines set out below.

For consumer Purchasers

For professional Purchasers

The Seller may use its own carriers or the IZY.LIFE logistics service (negotiated rates with DHL, Spring, etc.) but remains fully liable for proper delivery.

7.3 Seller Cancellations and Returns

The Seller’s return and refund policy must comply with applicable law and be clearly displayed. The Seller alone is responsible for handling claims in accordance with its stated terms.

8. Payments and Commissions

8.1 Payment Processing

Payments are processed via Stripe Connect, PayPal. The Seller must complete the chosen PSP’s onboarding (KYC/AML) and provide valid banking details. Non-compliance may result in payment suspension.

8.2 IZY.LIFE Commissions

In consideration of the Services provided on the Marketplace, IZY.LIFE earns a Commission on every Product sold by the Seller, calculated on the VAT-inclusive sale price, excluding shipping costs. The applicable rate is set out in the Partnership Agreement and is applied as follows:

• B2B sales: 12 % of the VAT-inclusive price.
• B2C sales: 18 % of the VAT-inclusive price.

The relevant Commission is deducted automatically from each Order. Failure to pay any Commission or subscription fees may result in suspension of the Seller’s account. Commissions remain due to IZY.LIFE where a sale is cancelled for reasons outside IZY.LIFE’s control including automatic cancellation for late dispatch but are refunded to the Purchaser if the statutory right of withdrawal is exercised.

8.3 Payment Flow on the Marketplace

1. The Purchaser buys a Product on the Marketplace.
2. The Payment Service Provider (PSP) handles the financial leg of the transaction.
3. The Purchaser’s card is authorized pending order confirmation by the Seller.
4. The Purchaser’s card is debited.
5. (i) The sale amount minus Commission is credited to the Seller’s PSP wallet within the timeframe set out in Clause 8.4; and (ii) the Commission is paid immediately to IZY.LIFE’s PSP wallet.

All Purchasers must pay by payment card. Online card payments are secured by the PSP; card data is encrypted in transit and is not stored by IZY.LIFE. Card debiting occurs within one week of the Order date. Under EU law, a cardholder’s commitment to pay is irrevocable. If payment fails, the Order is cancelled.

IZY.LIFE uses an escrow-type system managed by the PSP. Payments are governed by the PSP’s terms and privacy policy and, where applicable, by the card issuer’s conditions. IZY.LIFE declines liability for PSP errors. If the card issuer refuses payment, the Purchaser must contact IZY.LIFE customer service to arrange an alternative payment method; otherwise, the sale will be rescinded.

Personal data supplied by the Purchaser is processed in accordance with IZY.LIFE’s privacy and cookie policies. The Purchaser authorizes the PSP to store card data on IZY.LIFE’s behalf to facilitate future orders. IZY.LIFE may request additional ID verification depending on order amount or the cardholder’s address. Purchasers may exercise their rights of access and rectification at any time by contacting dpo@izy.life.

8.4 Payout Timelines

Subject to PSP processing times, funds are released within seven (7) business days after delivery confirmation or expiry of the withdrawal period. IZY.LIFE is not liable for banking delays or compliance checks.

The Seller authorizes the PSP to collect, in the Seller’s name and on its behalf, the transaction price. Following completion of an Order, the PSP credits the Seller’s wallet with the price less Commission, provided full payment has been received from the Purchaser.

Initial shipping costs are remitted to the Seller only if the Purchaser is satisfied or if dissatisfaction was due to the Purchaser’s error and the Product is compliant. Where the Seller offered free shipping, no shipping amount is remitted.

The Seller accepts payment of the transaction price only, to the exclusion of any other sum or interest, and waives any claim to earnings generated while funds are held in escrow. All prices, shipping costs, Commissions and amounts paid to the Seller are VAT-inclusive.

9. Intellectual Property

9.1 IZY.LIFE Property

All visual or audio elements of the Marketplace, including the underlying technology, belong to IZY.LIFE, its service providers or certain suppliers and are protected by copyright, trademark or patent law. These Terms grant no intellectual-property rights to the User over any element owned by IZY.LIFE.

9.2 Seller Property

The Seller retains rights in its trademarks, images and descriptions but grants IZY.LIFE a free, worldwide, non-exclusive license to use them for promotion and display on the Marketplace.

9.3 Counterfeit Products

The Seller must not list Products of unknown or doubtful origin and undertakes not to offer counterfeit goods. IZY.LIFE may review any Listing and may require the Seller to provide additional information or images; during verification the Listing may be suspended. IZY.LIFE may remove any Listing for counterfeit Products and, in serious cases, permanently delete the User’s account and take appropriate measures, including legal action, to prevent re-registration. To ensure refunds for affected Purchasers, IZY.LIFE may withhold payout to the Seller concerned. Users shall notify IZY.LIFE immediately upon identifying any non-compliant Listing.

9.4 Claims

In the event of an intellectual-property infringement claim, IZY.LIFE may suspend the relevant Listings pending resolution. Repeated infringements may lead to exclusion from the Marketplace.

10. Confidentiality and Personal Data

10.1 Confidential Information

Any sensitive business information exchanged between you and IZY.LIFE must remain confidential, unless disclosure is required by law or expressly agreed in writing by the parties.

10.2 Personal Data

10.2.1 IZY.LIFE as Data Controller

Pursuant to Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (the “GDPR”), IZY.LIFE acts as data controller for any personal data collected in connection with the Services provided on the Marketplace, particularly data collected to create a User Account or process an Order. In this capacity, IZY.LIFE undertakes to comply with all obligations imposed by the GDPR.

The User is informed that the information supplied to IZY.LIFE is essential for the proper performance of the Services described herein and is intended primarily for duly authorized internal staff of IZY.LIFE. Personal data may also be collected when Users post ratings and/or comments about Marketplace Sellers.

By using the Marketplace, the User authorizes IZY.LIFE to carry out any processing necessary for the fulfilment of these Terms in accordance with IZY.LIFE’s privacy policy. The User acknowledges having read, understood and unreservedly accepted that privacy policy, which is appended to these Terms and available at: https://izy.life/content/9-privacy-policy.

IZY.LIFE reminds Users that they have GDPR rights (access, rectification, erasure, objection, etc.) over their personal data and may exercise those rights free of charge at any time by emailing dpo@izy.life or via the Marketplace contact form.

10.2.2 Seller as Data Controller

In the context of a Product sale, the Seller is, under the GDPR, the data controller for any personal data collected in the course of that sale. The Seller undertakes to comply with all GDPR obligations and shall handle any Purchaser request (access, deletion, restriction, objection, etc.) relating to data collected during a sale executed on the Marketplace.

11. Warranties and Limitations

11.1 Seller Warranties

You, as Seller, warrant that:

• you hold the legal right to sell each Product or Service offered;
• your Products comply with all applicable standards and regulations; and
• all information you provide is accurate and not misleading.

11.2 Disclaimer of Warranties

The Marketplace is provided on an “as is” and “as available” basis. IZY.LIFE does not guarantee uninterrupted availability or error-free operation of the Marketplace, nor does it guarantee any sales volume.

12. Liability

12.1 General Principles

In connection with any Product sold by a Seller on the Marketplace, the Users acknowledge that IZY.LIFE’s role is limited to facilitating contact between Users. IZY.LIFE never acts as a reseller and never acquires ownership of the Products. Each User acts solely in its own name and on its own behalf and never as agent or representative of IZY.LIFE.

IZY.LIFE is not a party to the Sales Contract concluded between Purchaser and Seller and assumes no liability arising out of or in connection with that contract. The Marketplace merely provides an electronic platform that brings together Sellers and Purchasers for the sale of Products, and IZY.LIFE exercises no control over the execution of such sales. The Sales Contract is therefore concluded exclusively and directly between Purchaser and Seller; IZY.LIFE acts only as a technical intermediary, supplying the website and managing the associated payment flows via the PSP.

Prices and Product descriptions are established under the sole responsibility of the Sellers. IZY.LIFE undertakes to make its best efforts, in accordance with industry standards, to provide the Services diligently; however, its obligation is one of means, not of result, as the User expressly acknowledges. IZY.LIFE’s responsibility is strictly limited to providing the Services described herein, to the exclusion of any other service.

As an online-platform operator, IZY.LIFE cannot be held liable for performance of a Service, and in particular for:

• inaccurate information supplied by Users;
• cancellation or modification of an Order by a User.

12.2 IZY.LIFE Liability Exclusions for Marketplace Sales

IZY.LIFE’s maximum aggregate liability is limited to the total Commissions paid by the Seller during the three (3) months preceding the claim.

Because IZY.LIFE does not sell Products; it acts only as a technical intermediary between Purchaser and Seller. The Seller is fully responsible for its Listing and the Product sold. Accordingly:

• IZY.LIFE shall under no circumstances be liable for the content of Listings published by Sellers and gives no express or implied warranty in that respect;
• IZY.LIFE is not a party to the Sales Contract and assumes no liability arising out of or resulting from that contract.

As an online communications service provider, IZY.LIFE agrees to deploy all necessary means to provide the Marketplace and associated Services, but declines all liability for:

• direct or indirect damage suffered by any User (Purchaser or Seller) resulting from Listing content and/or access to, management or use of the Marketplace;
• non-delivery of a Product;
• non-conformity of a Product;
• interruptions, breakdowns, modifications or malfunctions of the Marketplace or associated Services, whatever the medium and irrespective of their origin;
• loss of data or information stored by IZY.LIFE (Sellers must back up their own Listings);
• temporary or permanent inability to access the Marketplace due to third-party technical problems or hacking/attacks;
• abnormal or fraudulent use of the Marketplace or associated Services by any User.

Consequently, the User waives any recourse against IZY.LIFE in the event of proceedings brought by a third party due to the User’s unlawful use or exploitation of the Marketplace or associated Services, any action related to a Listing, or identity theft. The User shall bear all consequences thereof.

More generally, IZY.LIFE’s liability cannot be incurred in the event of non-performance or improper performance of the contract attributable to the User, to an unforeseeable and insurmountable act of a third party to the contract, or to force majeure. Except where otherwise expressly provided, in no event shall IZY.LIFE or its officers, employees or agents be liable for any direct or indirect damage arising from use of the Marketplace or the Services offered, or from any Marketplace content or other materials accessed or downloaded from the Marketplace, even if IZY.LIFE was aware of the possibility of such damage.

12.3 Seller Liability / Product Warranties

The Seller is liable for product defects, delivery delays and any other failure on its part, subject to the provisions of its own Terms of Sale.

Statutory warranties

For Products sold on the Marketplace, the Seller is liable for lack of conformity and hidden defects. In the case of hidden defects, the Purchaser may rescind the sale or obtain a price reduction in accordance with EU law. Under the legal warranty of conformity, the Purchaser has six (6) months from receipt of the Product to act. During this period, the Purchaser is not required to prove the defect: it is presumed to have existed on delivery, unless incompatible with the nature of the Product or the defect.

To invoke either warranty, the Purchaser may contact the Seller directly via the Marketplace or, if necessary, contact IZY.LIFE at https://izy.life/contact-us, in which case IZY.LIFE will forward the request to the Seller. Under the conformity warranty the Purchaser may choose repair or replacement; return costs for a non-conforming Product are borne by the Seller.

If the Purchaser opts for repair but repair is impossible, the Product will be replaced and a new conformity-warranty period will run for the replacement item. Any period during which the Product is immobilized under warranty suspends the remaining warranty period until delivery of the repaired item.

For hidden defects, the Seller undertakes, at the Purchaser’s choice, to replace the Product (subject to stock availability) or to refund it (return costs borne by the Seller), provided the defect is reported within eight (8) days of its discovery.

In cases of abnormal use (e.g., misuse) the Seller is not obliged to repair, refund or exchange the Product and may invoice labour costs incurred. Likewise, the Purchaser may not challenge conformity on the basis of a characteristic that was specifically disclosed and to which the Purchaser expressly and separately consented on concluding the contract.

Hidden-defect warranty (EU rules)

Under applicable EU law, the Seller is liable for hidden defects that render the Product unfit for its intended use or significantly diminish its use such that the Purchaser would not have bought it, or would have paid less, had they known. The Purchaser may:

• obtain a full refund of the Product price and ancillary costs (e.g., shipping) upon returning the Product; or
• keep the Product and receive a price reduction.

This warranty applies for two (2) years from delivery; the Purchaser must prove the defect existed at delivery.

13. Compliance with Marketplace Rules / Indemnification of IZY.LIFE

The User may benefit from all functionalities of the Marketplace only if the required technical prerequisites are met. In every circumstance, the User undertakes not to perform, while using the Marketplace, any act such as writing, recording, publishing, uploading, transmitting, broadcasting or consulting data or content that is unlawful, contrary to public order, or detrimental to IZY.LIFE or any third party.

Accordingly, the User agrees to:

• Provide accurate information to IZY.LIFE and, where applicable, to Purchasers; promptly update any information published on the Marketplace and bear sole responsibility for any consequences arising from a failure to do so;
• Refrain from using a false identity or otherwise misleading IZY.LIFE or others;
• Comply with all applicable laws and respect third-party rights as well as these Terms;
• Use the Marketplace and Services fairly and solely for their intended purpose, in accordance with legal and industry practice; in particular, not to post comments that are obscene, insulting, defamatory or injurious to the reputation of other Users, nor upload photographs containing inappropriate content (violence, invasion of privacy, nudity, etc.);
• Respect all intellectual-property rights in content provided by IZY.LIFE, by Sellers and by third parties; no User may reproduce or communicate such content to the public via the Marketplace without the rights-holder’s consent where required;
• Refrain from misappropriating or attempting to misappropriate any Marketplace functionality outside its normal, intended use;
• Avoid overloading the Marketplace in any manner;
• Refrain from harvesting data from the Marketplace on a large scale without prior written consent from IZY.LIFE;
• Not employ robots, spiders, scrapers or similar automated tools to browse or extract Marketplace data;
• Abstain from any advertising activity on the Marketplace without IZY.LIFE’s prior explicit approval.

Where a Product has been sold, the Purchaser consents to the disclosure of his or her first and last name, delivery address, e-mail address and telephone number to the Seller. Users undertake to keep this information confidential, not to disclose it, and not to infringe the privacy of other Users—specifically, they shall not send any messages, objects or advertising materials by postal, telephone or electronic means without prior consent.

Users must keep their username and password confidential. They bear sole responsibility for any use of their Account—even without their knowledge—by a person using their credentials. If they become aware of fraudulent use of the Marketplace under their identity, they must immediately inform IZY.LIFE. Users also undertake not to create or use any accounts other than the one they originally created, whether under their own identity or that of a third party.

Indemnification. The User shall indemnify and hold harmless IZY.LIFE, its officers, employees and agents from and against any claim, demand, action, damages, costs or expenses (including reasonable legal fees) arising out of or relating to (i) the User’s breach of these Terms, (ii) the User’s misuse of the Marketplace or Services, or (iii) any content or data posted, stored or otherwise transmitted by the User via the Marketplace.

In the event of a breach of any of the foregoing rules, IZY.LIFE reserves the right without compensation unilaterally to suspend or terminate these Terms and any related agreements, block Orders or Services, and/or restrict the User’s access to all or part of the Marketplace, in accordance with the procedures set out herein.

14. Withdrawal / Termination

14.1 Right of Withdrawal for Consumer Purchasers

The withdrawal conditions applicable to each Seller are set out in that Seller’s own Terms and Conditions. Nevertheless, under EU consumer-protection legislation, a consumer has 14 days in which to exercise the right of withdrawal from any distance-selling contract. These statutory provisions are mandatory and may not be derogated from, even by the Seller’s specific terms.

Accordingly, the Seller acknowledges that the Purchaser has a period of fourteen (14) days from the date the Sales Contract is concluded to exercise the right of withdrawal and request cancellation of the Order, without having to give any reason and without incurring any penalty.

The Purchaser may exercise this right before the expiry of the fourteen-day period, without having to justify the decision or bear any costs, by choosing one of the following methods:

• Clear statement: sending the Seller an unambiguous declaration of intent to cancel the Order (e.g., an email to the electronic or postal address shown in the Seller’s Virtual Store) indicating the Purchaser’s identity, contact details (name, address, telephone) and Order number;
• Account interface: using the withdrawal option available in the Purchaser’s Marketplace Account;
• Model form: completing and posting the model withdrawal form (set out below) to the Seller’s postal address indicated in the Virtual Store.

To: Seller’s name, with registered office at Seller’s postal address
Email: Seller’s email address

I hereby give notice that I withdraw from the contract for the sale of the following Product/Service:

Description of Product/Service–Order number

Ordered on: date
Purchaser’s name: full name
Purchaser’s address: postal address

Purchaser’s signature (required only if this form is submitted on paper):
Date: dd/mm/yyyy

If the Purchaser exercises the right of withdrawal within fourteen (14) days of subscribing to the Service or purchasing the Product, the Purchaser will be refunded in full, free of charge, by the Seller, using the same payment method employed for the original transaction.

In such a case, the Seller must reimburse all amounts paid for the Service or Product without undue delay and, in any event, no later than fourteen (14) days from the date on which the Seller was informed of the Purchaser’s decision to withdraw.

For the avoidance of doubt, under applicable law the right of withdrawal does not apply to:

• Products made to order or clearly customized to the Purchaser’s specifications;
• Goods that are inseparably mixed with other items;
• Goods that are liable to deteriorate or expire rapidly;
• Goods that have been unsealed or damaged by the Purchaser after delivery and cannot be returned for reasons of hygiene or health protection.

The Purchaser must act in good faith and return Products only if they are in perfect condition (undamaged, unused, unsoiled, not unsealed), in their original packaging and with all accessories and documentation; in particular, the Product(s) must not have been used in any way incompatible with their return.

Returned Product(s) must also be accompanied by the invoice for the Order and/or a copy of that invoice and/or the Order number so that the Seller can identify the relevant Order and Purchaser.

The Purchaser is liable if the Product is returned damaged, in a condition that prevents resale, or depreciated through handling beyond what is necessary to establish its nature and characteristics. If the Seller receives a returned Product in such condition, the Seller will notify the Purchaser by e-mail and return the Product to the Purchaser.

When the right of withdrawal is validly exercised, the Seller acting directly or by instructing IZY.LIFE will refund the Purchaser the price of the Product(s) covered by the withdrawal, including the initial delivery costs up to the cheapest delivery option offered on the Marketplace. The refund shall be made, via the Payment Service Provider, no later than fourteen (14) days after the Seller receives the returned Product(s).

IZY.LIFE will refund its Commission in a separate transaction.

14.2 Withdrawal by Professional Purchasers

No right of withdrawal is available or will be considered for professional Purchasers.

14.3 Immediate Termination of these General Terms and Conditions of Sale and Use

IZY.LIFE may terminate these Terms immediately, without prior notice, in the event of a serious breach, repeated violations, or non-payment.

14.4 Effects of Immediate Termination

All Product listings will be removed, any outstanding balances will become immediately due, and open orders will be either fulfilled or cancelled, as applicable.

15. Force Majeure

Neither party shall be liable where performance is prevented by events beyond its reasonable control (natural disasters, war, strikes, Internet outages, etc.).

16. Ratings

Through its subcontractor Trustpilot, IZY.LIFE provides Purchasers with a system for rating Seller performance once receipt of the ordered Product has been confirmed, enabling Purchasers to choose Products from the most reliable Sellers. Ratings are based on predefined criteria expressed via star rankings. Trustpilot administers this system, including all personal data collected in the rating process.

17. Governing Law and Disputes

17.1 Governing Law

These Terms are governed by Irish law reflecting IZY.LIFE’s registered office in Ireland and the courts of Dublin have exclusive jurisdiction over any dispute concerning their interpretation and/or performance.

18. Miscellaneous

18.1 Entire Agreement

These Terms, together with all referenced policies, constitute the entire agreement between the parties.

18.2 Severability

If any provision is held invalid, the remaining provisions shall remain fully enforceable.

18.3 No Waiver

Failure to exercise or enforce any right shall not be deemed a waiver of that right.

18.4 Language

In the event of any inconsistency between language versions, the English version shall prevail, except where mandatory law dictates otherwise.

Contact: contact@izy.life

19. Access Conditions for the Marketplace

19.1 General

The Marketplace is accessible online from any desktop or mobile device equipped with an Internet browser. Browsing the Marketplace is free of charge; ordering a Product or Service is subject to payment. Use of any Service on the Marketplace is conditioned upon acceptance of these General Terms, which inform Users of their obligations. To place an order as a Purchaser or register as a Seller, the User must be over 18 years of age and legally capable of accepting these Terms. Access to the Marketplace is free. IZY.LIFE reserves the right to suspend or restrict access for technical, maintenance or security reasons.

19.2 Technical Requirements

IZY.LIFE is not responsible for the proper functioning of the User’s hardware or Internet connection. For optimal performance, Users are advised to use one of the following up-to-date browsers:

• Google Chrome
• Safari
• Mozilla Firefox
• Brave

Users should also ensure they have:

• A sufficiently fast Internet connection;
• A computer, tablet or smartphone in good working order with an up-to-date firewall or antivirus.

THE USER ACKNOWLEDGES THAT ACCESS TO AND USE OF THE IZY.LIFE MARKETPLACE AND ITS SERVICES MAY BE HINDERED OR RENDERED IMPOSSIBLE IF THESE TECHNICAL REQUIREMENTS ARE NOT MET.

The User confirms that their configuration is adequate, virus-free and in proper working condition. All equipment (computer, mobile device, software, telecommunications) and any associated costs are the User’s sole responsibility. IZY.LIFE may add to or modify the Marketplace and available Services at any time in line with technological developments. It is the User’s responsibility to ensure their equipment and communications facilities evolve as needed. Consequently, IZY.LIFE’s obligation regarding Marketplace availability is a best-efforts (best-efforts obligation) undertaking only.

19.3 Permitted Use

In addition to all other obligations in these Terms, the User agrees to:

• Refrain from using the Marketplace for illicit purposes or in breach of public decency;
• Avoid disrupting the normal operation of the Marketplace;
• Refrain from attempting to access confidential information or unauthorized systems.

19. 4 Published Content

All content available on the Marketplace (text, images, videos, logos, trademarks, etc.) is protected by intellectual-property rights. Any reproduction, distribution or exploitation without prior authorization is prohibited.

19.5 User Accounts

Some features require the creation of an Account. The User agrees to provide accurate, up-to-date information, keep login credentials confidential, and report any fraudulent use.

19.6 Hyperlinks

The Marketplace may contain links to third-party sites. IZY.LIFE has no control over such sites and disclaims any liability for their content or operation.

19.7 Cookies

The Marketplace uses cookies for functionality, analytics and personalization. By continuing to browse, you consent to the use of these cookies. For details, please consult our privacy policy.

IZYLIFE+

IZY.LIFE – GENERAL TERMS and CONDITIONS OF SALE FOR IZY.LIFE + PRODUCTS

Effective date: 06/11/2025

These IZY.LIFE + General Terms and Conditions of Sale (hereinafter the “GTCs”) apply exclusively to the sale of IZY.LIFE + products on the Marketplace and must be read carefully before placing any order.

IZY.LIFE + Products are Products sold exclusively by IZY.LIFE on its Marketplace. As such, they are Products approved and then purchased by IZY.LIFE in order to be resold at preferential prices on the Marketplace.

preferential prices on the Marketplace. These GTCs supplement and clarify the IZY.LIFE General Terms and Conditions (“IZY.LIFE GTCs”) specifically with regard to the sale of Products identified as “IZY.LIFE +”. As such, it is recalled that all capitalized terms used in this document are defined in the IZY.LIFE GTCs, to which you must refer.

In the event of any contradiction between the IZY.LIFE GTCs and these GTCs, these GTCs shall prevail.

1. Purpose

These GTCs exclusively govern:

• Orders for IZY.LIFE + products (hereinafter “IZY.LIFE + Products”);
• The contractual relationship between IZY.LIFE and the Buyer regarding the sale of IZY.LIFE + Products;
• The rights and obligations of each party.

Applicable legal framework

It is recalled that the Marketplace is contractually and financially managed by IZY.LIFE Ltd (Ireland), while strategic management is conducted from Monaco. All payments made on the Marketplace, including for IZY.LIFE + Products, are processed through a Payment Service Provider, meaning an authorized payment institution selected by IZY.LIFE.

Current selected Payment Service Providers:

• Stripe Payments Europe Ltd, operating Stripe Connect (authorized notably in Ireland);
• PayPal (Europe) S.à r.l. et Cie, S.C.A., operating PayPal for Platforms and Marketplaces (authorized in Luxembourg).

3. Applicability of the IZY.LIFE GTCs to IZY.LIFE + Product Orders

The following articles of the IZY.LIFE GTCs apply fully to IZY.LIFE + Product orders: Articles 2, 3, 4, 10, 13, 15, 16, 17, 18 and 19.

These cover Marketplace access, ordering conditions, and delivery modalities.

The articles below, however, derogate from the IZY.LIFE GTCs and prevail over them.

4. Marketing of IZY.LIFE + Products

All IZY.LIFE + Products offered for sale on the Marketplace are subject to availability. Their presentation at a given moment does not guarantee availability at all times. IZY.LIFE may discontinue the sale of any Product at any time.

Finalisation of an order constitutes acceptance of the offer. The User confirms their intention to purchase the IZY.LIFE + Products described on the Marketplace, accepts the price, and acknowledges that placing an order implies an obligation to pay.

Order confirmation binds the User to a Sales Contract, subject to product availability and payment validation under the IZY.LIFE GTCs.

Purchases made on the Marketplace are intended exclusively for personal use and may not be used or resold for commercial purposes.

5. Orders and Performance

5.1 Contract formation / Price of IZY.LIFE + Products

Any order for an IZY.LIFE + Product constitutes a direct contract between IZY.LIFE and the Buyer.

Prices are displayed in euros including all applicable taxes (TTC). Displayed prices exclude delivery costs and additional charges (special packaging, insurance, etc.), which are shown before final order validation.

IZY.LIFE may occasionally offer promotional deals, including reduced or free delivery.

IZY.LIFE may change prices at any time. The price applicable is the one displayed at the time of order confirmation.

Pricing errors:
In case of a manifest price error (e.g. absurd or clearly incorrect price), IZY.LIFE may cancel the order even after technical validation. Refunds will occur within 14 days.

5.2 Shipping and Delivery of IZY.LIFE + Products

Shipping zones:
Europe – United States – Worldwide

IZY.LIFE must:

• Provide a valid shipping timeframe and tracking number
• Ship within 2 business days
• Respect the delivery timeframe (indicative)

IZY Prime Products ship from IZY.LIFE’s US or EU warehouses, depending on Buyer location.

Carriers include DHL, Spring, etc. IZY.LIFE remains fully responsible for delivery.

Delivery is made to the address provided by the Buyer. Delivery delays are indicative, not a firm commitment.

Risk transfers to the Buyer upon delivery.

If a product is lost, damaged, or non-compliant, the Buyer must contact IZY.LIFE immediately.

5.3 Cancellation, Withdrawal and Returns

5.3.1 Order cancellation before shipping

The Buyer may cancel their order before shipping by contacting customer service.

IZY.LIFE will confirm the cancellation and refund within 14 days. If the order has already shipped, cancellation is no longer possible and falls under the withdrawal policy.

5.3.2 Right of withdrawal (consumers only)

In accordance with EU law, the Buyer has 14 days from receipt of the IZY.LIFE + Product to withdraw, without justification or penalty.

Products must be returned in their original, unused, complete condition. Return costs are at the Buyer’s expense unless the product is defective or non-compliant.

IZY.LIFE will refund the product price and initial standard shipping costs within 14 days of receipt.

A withdrawal form template is provided (kept unchanged in structure).

5.3.3 Exclusions from the right of withdrawal

No withdrawal right for:

• Professional Buyers
• Buyers based in the United States
• Personalized items
• Opened sealed items (hygiene/health reasons)
• Perishable items
• Digital content once execution has begun with Buyer consent

5.3.4 Non-compliance or defective products

Buyer benefits from:

• Legal guarantee of conformity
• Guarantee against hidden defects

Return costs covered by IZY.LIFE.

Buyer may choose:

• Replacement (identical or equivalent)
• Refund

IZY.LIFE will regularize within 14 days of receipt of the returned item.

5.3.5 Return Procedure

Buyer must:

• Contact support for a return authorization number
• Pack the product carefully with return form and invoice copy
• Ship to the provided address

No return accepted without prior authorization.

6. Payments

Payments processed via Stripe Connect and PayPal.

Payment is due immediately at order confirmation.

Flow of funds:

1. Buyer places order
2. PSP manages transaction
3. Authorization →
4. Debit of Buyer’s bank account

Secure card payments are encrypted. IZY.LIFE never stores card data.

If a payment fails, the order is canceled.

IZY.LIFE may request identity verification depending on the amount and location.

Buyer may access/rectify collected data at any time.

7. Liability of IZY.LIFE / IZY.LIFE +

7.1 General principle

IZY.LIFE is responsible for proper execution of the sales contract, including delivery, compliance, and hidden defects.

7.2 Liability limitations

IZY.LIFE is not liable for:

• Misuse, negligence, or failure to follow instructions
• Indirect damages (loss of revenue, opportunity, etc.)
• External causes (accidents, force majeure, inappropriate use)
• Professional/intensive use of products intended for domestic or wellness use

Liability is limited to the amount of the order unless otherwise mandated by law.

7.3 Marketplace availability

IZY.LIFE guarantees only best-efforts (not continuous or error-free access). Not liable for internet failures, hacking, or compatibility issues.

7.4 Health, wellness and longevity products

IZY.LIFE + Products do not replace medical diagnosis or treatment. Information on the Marketplace is informational and cannot substitute medical advice.

IZY.LIFE cannot be held liable for misuse, unintended use, or interactions with other substances or treatments.

7.5 Product descriptions and visuals

Descriptions and visuals are carefully produced, but are indicative. Minor variations do not constitute non-compliance.

7.6 Insurance

IZY.LIFE holds professional and product liability insurance covering:

• Bodily injury, material and immaterial damage
• Financial consequences of potential recalls

Details available upon written request.

7.7 Force majeure

IZY.LIFE is not liable for non-performance due to force majeure (natural disasters, war, pandemic, supply chain failure, etc.).

7.8 Guarantees

Buyer benefits from:

• Legal guarantee of conformity (6 months)
• Guarantee against hidden defects (2 years)

IZY.LIFE covers return costs for non-conformity or hidden defects.

Buyer may choose repair, replacement, refund, or price reduction depending on the applicable guarantee.

Abnormal use voids guarantee rights.

7.9 Hidden defects

Buyer may obtain:

• Full refund (including delivery costs) in exchange for return, or
• Price reduction if they keep the product

The Buyer must prove that the defect existed at delivery.

8. Intellectual Property

All Marketplace elements (visual, audio, underlying technology, and IZY.LIFE + Products) belong to IZY.LIFE or its partners and are protected by copyright, trademark, and patent laws.

These GTCs do not transfer any intellectual property rights to the User.