Delivery Information – IZY.LIFE

At IZY.LIFE, we work with premium, innovative, and trusted brands in the fields of health, nutrition, sport, and longevity.
Each product is carefully shipped to ensure the authenticity, quality, and traceability of your order.

Who ships my order?

The preparation and shipment of your order depend on the product type.
Most products are shipped directly by the brand, from their own facilities.
Some items available in Prime mode are shipped directly by IZY.LIFE for faster delivery and a premium experience.
If your order includes products from several brands, you will receive multiple parcels, each shipped separately.
Shipping details (tracking number, carrier, estimated delivery time) are provided in the confirmation email for each shipment.
IZY.LIFE oversees the shipping process and remains available for any questions or delivery assistance.

Available delivery options

Depending on the brand and the shipping country, several options may be available: home delivery, pick-up point delivery, or express delivery (DHL, UPS, Chronopost, etc.).
Available methods and delivery times are displayed before you confirm your order.

Delivery times

Delivery times vary depending on the brand, the country of origin, and the selected carrier.
As a general guide: France & Europe: between 2 and 7 business days; International: between 10 and 15 business days.
Prime products shipped by IZY.LIFE usually benefit from shorter delivery times.
You’ll receive a confirmation email with a tracking link as soon as each parcel is dispatched.

Shipping fees

Shipping costs are set by each brand, or by IZY.LIFE for items shipped in Prime mode.
Some brands offer free delivery, others provide free shipping over a certain order amount, while some apply variable rates depending on destination or parcel weight.
All conditions are clearly displayed before checkout.

International delivery

IZY.LIFE features premium brands based across Europe and worldwide.
International delivery is available for most products, subject to local and carrier restrictions.

Order tracking

Once your order has been shipped, you’ll receive an email containing your tracking number.
You can also access all shipment details in your IZY.LIFE account.

If your parcel is delayed, missing, or damaged, please contact IZY.LIFE customer service via the contact form on our website.
Our team will coordinate with the brand, the carrier, or IZY.LIFE’s logistics team to find a quick and suitable solution.

IZY.LIFE +: your fast delivery service

IZY.LIFE + is an exclusive service that combines direct shipping handled by our team with personalized support.
When you choose a product eligible for IZY.LIFE +, you benefit from fast delivery managed directly by IZY.LIFE.
With IZY.LIFE +, every order is prepared and delivered with great care, ensuring an exceptional experience from start to finish.