IZY.LIFE PRIVACY POLICY

1. Introduction

At IZY.LIFE (“IZY.LIFE,” “we,” “our,” or “us”), safeguarding your personal data is a priority. This Privacy Policy explains how we collect, use, and protect the information that we obtain through our platform (the “Service”), including but not limited to your interactions via our website or related online services. By using IZY.LIFE, you agree to the practices set forth in this Policy.

2. Scope & Applicability

This Policy applies to any personal data we process in connection with the IZY.LIFE Service. It does not apply to third-party sites, products, or services that you may access via links from our Service. We encourage you to read the privacy practices of any third party before you share personal data with them.

3. Personal Data We Collect

3.1 Information You Provide Directly

  • Account Creation: When you register for a user account, we may ask for your name, email address, contact details, and (if relevant) professional information.
  • Transactions & Orders: If you participate in marketplace transactions (as a seller or buyer), we may collect billing addresses, delivery addresses, and payment data (processed via authorized third-party payment providers).
  • Customer Support: Details you share during inquiries or support requests (such as your name, account ID, and a description of the issue).

3.2 Automated Information

  • Cookies & Tracking Technologies: We automatically collect data about your device, browser type, IP address, pages visited, and time spent, through technologies like cookies, web beacons, and scripts.
  • Usage & Log Data: We also gather logs of your interactions with our Service (e.g., login times, clicked links, purchase history), which helps us improve functionality and user experience.

3.3 Information from Third Parties

We may receive additional personal data from:

  • Payment Processors: Confirmations or updates to transaction statuses.
  • Analytics Providers: Aggregated or pseudonymized insights to enhance service performance.

4. How We Use Your Personal Data

4.1 Service Provision

We process your personal data to:

  • Create and manage user accounts, listings, and orders.
  • Facilitate transactions, including secure payment processing and shipment coordination.

4.2 Communication

We may contact you about:

  • Updates to our Service, product launches, or policy changes.
  • Responses to customer inquiries or technical issues.

4.3 Personalization & Improvement

  • User Experience: We tailor content and recommend features based on your browsing or purchase history.
  • Analytics & Optimization: We analyze usage patterns to troubleshoot, enhance security, and upgrade our overall Service.

4.4 Legal & Regulatory Compliance

  • Fraud & Risk Prevention: Verifying user identity, detecting suspicious activities.
  • Mandatory Disclosures: Complying with requests from administrative or judicial authorities when required by law.

4.5 Marketing

Where permitted by law or based on your consent:

  • We send newsletters or promotional materials about longevity, preventive health, or relevant offers.
  • You can opt out at any time by clicking “unsubscribe” or updating your preferences.

5. Cookies & Similar Technologies

We use cookies, web beacons, and similar technologies to collect data about your browsing behavior, remember your preferences, and improve site performance.

  • Essential Cookies: Required for site operation (e.g., maintaining session states).
  • Analytics Cookies: Help us understand how users interact with the Service.
  • Advertising Cookies (if any): Used to display relevant ads or track ad performance.

For more details, please see our [Cookie Policy], where you can find instructions on how to manage or disable certain types of cookies. Please note that blocking cookies may affect your user experience.

6. How We Share Personal Data

We may share your personal data:

  1. With Service Providers
    • Payment gateways (Stripe Connect, etc.), logistics partners (e.g., DHL), hosting providers, or analytics services.
    • These third parties only process data in ways we permit and are bound by confidentiality obligations.
  2. With Other Users
    • In the context of a marketplace transaction, relevant information (e.g., shipping address, contact details) may be shared between buyer and seller to fulfill orders.
  3. For Legal Reasons
    • If required by law, court order, or government regulation, or to protect our rights or safety.
  4. In Corporate Transactions
    • In case of mergers, acquisitions, or asset sales, your data may be transferred as part of the transaction, subject to confidentiality.

We do not sell or rent your personal data to third parties for independent use, except as described above or with your explicit consent.

7. International Data Transfers

IZY.LIFE may operate internationally, which can involve transferring personal data outside the European Economic Area (EEA). When such transfers occur, we implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure compliance with relevant data protection standards. If you require more details on international transfers, contact us at [privacy email].

8. Security Measures

We employ administrative, technical, and physical security controls to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These may include:

  • Encryption in transit (TLS/SSL)
  • Restricted access and authentication protocols
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We continually update our security practices to align with industry best practices.

9. Retention Period

We retain personal data only as long as necessary for:

  • The purposes stated in this Policy (e.g., account management, transaction records).
  • Compliance with legal obligations (e.g., accounting, tax laws).
  • Resolution of disputes, enforcement of agreements, or legitimate business interests.

Retention periods vary depending on the type of data and the operational or legal requirements. After expiry of the relevant period, we securely erase or anonymize the data.

10. Your Rights (Under the GDPR)

If you are located in the EEA (or where GDPR applies), you have rights regarding your personal data, including:

  • Right of Access: Obtain a copy of personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Under certain conditions, request the deletion of your personal data.
  • Right to Restrict Processing: In certain circumstances, limit how we use your data.
  • Right to Data Portability: Receive personal data in a structured, commonly used format, or have it transferred to a third party.
  • Right to Object: To certain types of processing, including direct marketing.

To exercise these rights, contact us at [Data Protection/Privacy email]. We endeavor to respond within one month, in compliance with legal requirements.

11. Minors

Our Service is intended for professional use in a B2B context and not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please notify us so we can take steps to delete such information.

12. Changes to This Policy

We may revise this Policy to reflect changes in our practices, technology, or legal requirements. If we make material changes, we will post a prominent notice (e.g., on our homepage or via email). Continued use of the Service following such updates signifies acceptance of the revised Policy.

13. Contact Us

For questions, comments, or concerns about this Privacy Policy or our data protection practices, please reach out to:

  • IZY.LIFE

  • Email: contact(@)izy.life

  • Address: IZYSHOP

          Le Parc Saint Roman
          7 avenue Saint Roman
          98000 Monaco