FAQ – IZY.LIFE
1. What makes IZY.LIFE unique?
IZY.LIFE is the first marketplace dedicated to longevity and health performance.
Our mission is to help you live longer and feel stronger, thanks to a premium selection of tested, innovative, and reliable products.
We highlight quality brands, known for their transparency, effectiveness, and responsible approach.
Some products are tested and approved by professionals and members of the IZY.LIFE community to guarantee an authentic and trustworthy experience. Our catalog evolves constantly to reflect the latest trends in health, sport, nutrition, and longevity tech.
2. What payment methods are accepted on IZY.LIFE?
Payments can be made by credit or debit card (Visa, Mastercard).
All transactions are secured through SSL encryption to ensure your bank data is fully protected.
3. How can I contact IZY.LIFE customer service?
Our team is available for any questions or assistance via the contact form on the website.
We’re here to support you at every step of your IZY.LIFE experience.
4. Are payments on IZY.LIFE secure?
Yes. IZY.LIFE uses advanced security protocols to ensure the privacy and protection of your personal and payment information.
No payment data is stored on our servers.
5. What are the delivery times and fees?
As an international marketplace, delivery times and fees may vary depending on the seller, the shipping country, and your delivery address.
All details (carrier, estimated delivery, costs) are shown before checkout.
International shipping is available for most products.
6. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking link.
You can also check your order status anytime from your IZY.LIFE account.
7. What is your return policy?
You have 14 days after receiving your order to return a product.
Items must be unopened, unused, and in their original packaging.
Return shipping costs are the responsibility of the customer, except in case of a defective product or order error.
8. Can I get advice before purchasing?
Yes. The IZY.LIFE team, together with experts in health, nutrition, and longevity, can guide you in your choices.
You can contact us via the contact form available on the site.
9. How do I use a promo code on IZY.LIFE?
During checkout, enter your promo code in the field provided.
The discount will automatically apply before you confirm your order.
10. Where are your products shipped from?
Products are shipped directly from our partner sellers’ warehouses, located in France, Europe, and worldwide.
Delivery times may vary depending on the seller and destination.
11. Do I need to create an account to place an order?
Yes. Creating an IZY.LIFE account is required to place an order.
Your account lets you manage your information, track your orders, and access your invoices easily.